SHIPPING & RETURNS

Lead Times & Order Processing

Lead Times define the estimated average amount of time required to prepare the item for shipping and may vary depending on product, volume of current orders, and/or build schedules. This includes fabrication, powder coating, packaging, and other preparation. Lead times may also include 3rd party manufacturing schedules and can be affected by their inventory and time constraints. Lead Times DO NOT include shipping transit times. All parts will be shipped as soon as possible after the initial Lead Time using your selected shipping method. If you select any form of expedited shipping, parts will be shipped via this method after Lead Time processing is complete.

Please allow adequate time for orders to be received, built, powder coated, packaged, and shipped, as is appropriate for the items selected in accordance with their current estimated lead times.

Shipping Methods

Standard Shipping: Missouri Off-road has selected UPS, Fedex, and USPS as our preferred small package carriers, and Old Dominion Freight as our preferred large package carrier (LTL). In an effort to provide the best service and experience to our customers, Missouri Off-Road may change carriers, or use a different carrier, if appropriate for the situation.

Average Shipping Transit Map

Average Shipping Transit Map via UPS Ground International Shipping:
Missouri Off-Road only charges base shipping rates when processing International Orders. After the initial transaction, customers are responsible for any additional duties, taxes, and fees that apply to shipments outside the United States. Some orders may trigger automatic Duties & Fees, which we require to be collected before finalizing the transaction.

Flat Rate and Free Shipping: We offer Flat Rate on a variety of items, including parts from our trusted 3rd party partners and suppliers. These methods are only valid to the 48 contiguous United States of America and include regular Ground Shipping methods; Freight Shipping methods are excluded. All other locations and shipping methods will be subject to regular carrier shipping rates and fees.

Handling & Fees

All shipping quotes include applicable handling and fees. We strive to avoid shipping charges on as many orders as we can. When unavoidable, we make efforts to provide the lowest possible quote without sacrificing the safety of your order.

Signature Required

Orders over $500 may require a signature for delivery. This greatly aides in the claims process should a package ever become lost or stolen. When dealing with high-value shipments, signature confirmation ensures peace of mind that packages will arrive as intended.

Delays in Order Processing

Changes / Delays: If there are any changes or delays in order processing (production, shipping, etc.), you will be contacted by either phone or email with an updated estimated delivery time.

Missouri Off-Road is not responsible for delays in transit times.

Cancellation & Return Policy

Cancellation Policy: Orders may be cancelled at any point after initial confirmation until the order has shipped. Cancellations will be processed as returns and are subject to the full Return Policy (see below).

Return Policy & Fees: All original Missouri Off-Road items may be returned up to 30 Days from Receipt. Items must be in new condition and never installed. All items will be returned for their full purchase value less 6% Credit Card Transaction Fees and Shipping Costs. Customer is responsible for the cost of return shipping. Missouri Off-Road will Mirror all return policies of our 3rd party partners and suppliers. Returns of 3rd party products will be at the discretion of the original manufacturer. This can create longer times to receive the refund, Missouri Off-Road is not responsible for the time frame of returns or return authorizations from 3rd party suppliers.

Additional Return Fees: The following circumstances impact Missouri Off-Road’s Return Policy and incur additional fees:

  • If fabrication and or manufacturing has started or been completed, a 20% Re-Stocking Fee will be charged instead of the 6% Credit Card Transaction Fees.
  • If the order has shipped, initial shipping costs will not be returned and customer is responsible for return shipping (both packaging and payment) to the address provided by Missouri Off-Road.
  • Items must be in new condition, never installed, and un-damaged. If not, items may be returned at Missouri Off-Road’s discretion, but the value of costs to return the item to new conditions will be deducted from the return value. Costs may include powder coating, re-fabrication or repair, replacement of missing hardware, etc.

Return Procedure

  1. Customer must contact Missouri Off-Road for a Return Merchandise Authorization (RMA) number.
  2. The RMA number must be clearly written on the outside of the package.
  3. Customer contact information and shipping information must be provided in the box.
  4. Return Address will be supplied with approved RMA number.
  5. Customer is responsible for return shipping (both return packaging and payment).
  6. Upon receipt of the package, Missouri Off-Road will inspect the item to confirm it meets all requirements for return and immediately contact you for any additional information.
  7. Once the return has processed, please allow 3 – 5 Days for the transaction to post back to your original payment method.
  8. If the return must be processed through a 3rd party manufacturer their process may take longer. Once the 3rd party manufacturer has verified parts and issued the refund to Missouri Off-Road then the refund will be issued to the purchaser within 3-5 business days.

WARRANTIES

Fabrication Parts Warranty

Missouri Off-Road’s warranty is a reflection of our confidence in the parts we manufacture. We thoroughly test all our parts to ensure our customers receive the strongest and best engineered product we can provide. All of our parts carry a LIFETIME STRUCTURAL WARRANTY and we guarantee them against manufacturing defects. Warranty is valid through the original purchaser only.

Missouri Off-Road stands behind all the products we provide. We guarantee our parts against manufacturing defects and stand behind the quality of the 3rd party products we sell. However, we are not responsible nor do we accept liability for breakage or failure of parts as a result of the following conditions:

  • Wearable ItemsItems expected to degrade per their function and replaced as part of regular maintenance. Examples: bearings, ball joints, bushings, etc.
  • Non-Fabrication ComponentsAxles: Missouri Off-Road lift kit packages may include, or optionally be upgraded to include, Titan Axles, RCV Axles, or Gorilla Axles. Please refer to these items individual Manufacturer Warranties for coverage. 
  • Modification / Aftermarket PartsVehicle modifications are done at your own risk, and we do not accept any responsibility for damages caused by vehicle modifications. Missouri Off-Road is not liable for damages to user or equipment as a result of vehicle modifications. Modifications to vehicles may create dangerous situations and are done at the risk of the user. The user hereby expressly assumes all risks associated with any such modifications.
  • Abnormal Use
  • All Fabrication Parts: We work hard to design Missouri Off-Road parts and packages to be the most reliable parts in the worst conditions. However, operating any Missouri Off-Road products or combined packages parts outside of their design parameters may result in damage to the vehicle or injure passengers. Please ensure proper installation of all aftermarket parts and research proper safety techniques.
  • Lift Kits: We sell lifts, leveling kits, shocks struts and other suspension components engineered for off road use. They are not built for runs at high speed, long distance runs, jumping, or hard cornering. Operating Missouri Off-Road lift kit packages or components outside of their design intentions may result in damage to the vehicle or injure passengers. High speeds may also void the warranty of your CVs. Please research proper driving styles with big lifts before purchasing.
  • Missouri Off-Road parts and parts sold by Missouri Off-Road are for off road use only.
  • “Take off parts” or parts that are replaced in our shop will be disposed of, according to local and state laws, after 15 days of final invoice. It is the responsibility of the customer to pick them up or arrange a shipping method.
  • Warranties are made at the discretion of Missouri Off-Road. Missouri Off-Road retains the right to change warranty terms and conditions at any time.

Warranty Procedure

  1. Customer must contact Missouri Off-Road for a Return Merchandise Authorization (RMA) number.
  2. The RMA number must be clearly written on the outside of the package.
  3. Customer contact information and shipping information must be provided in the box.
  4. The return address will be given at the time of approved RMA.
  5. Customer pays for return shipping.
  6. Upon receipt of the package, Missouri Off-Road will inspect the item to confirm it meets all requirements for warranty and immediately contact you for any additional information.
  7. Pictures and or videos may be required by Missouri Off-Road prior to any RMA being issued.
  8. Once deemed a viable warranty part, Missouri Off-Road will ship the replacement part regular ground through the shipping carrier of our choice.

ORDER PROCESSING

Merchant Processing Fees

Merchant Fees are automatically applied to every order and equate to approximately 3% of the total order value. These are convenience fees charged by the payment processor that allow us to process your Credit Cards, Debit Cards, and other forms of payment.

Pre-Orders

Pre-Order items are parts that are near the end of development and / or have not begun the manufacturing process. Payment for Pre-Order Items will be a non-refundable deposit only. Full retail pricing is typically not yet determined. Once finalized, customers will be billed for the remainder of the retail pricing. Lead Times and Ship By Dates are estimates only. Items will not ship until the balance is paid in full.

Back Orders

Back ordered items are items that are temporarily out of stock and unavailable for immediate shipping. If your order, or parts of your order become backordered before they are fulfilled you will be immediately be contacted by Missouri Off-Road. You will be given the option at this time to cancel the order or leave it on back order. If you choose to accept the back order you understand that there is only estimated dates of availability and those dates can change. There are no guaranteed dates for backorder fulfilment.